Terms of Service
Article 1 – General
These Terms of Service apply to every offer made by Cassia London and to every agreement between Cassia London and the customer.
By placing an order with us, the customer agrees to these Terms of Service.
Article 2 – Products and Offers
We make every effort to display our products, prices, images, colours, sizes, materials, and descriptions as accurately and clearly as possible.
However, minor differences in colour, fit, appearance, or material may occur due to screen settings, production variations, photography, or information supplied by our suppliers.
Article 3 – Orders and Agreement
An agreement is formed when the customer places an order and payment has been successfully completed.
After placing an order, the customer will receive an order confirmation by email.
We reserve the right to cancel or refuse an order where necessary, for example in the event of payment issues, suspected fraud, stock errors, or incorrect pricing.
Article 4 – Prices and Payment
All prices are displayed in GBP (£) unless otherwise stated.
Payment can be made using the payment methods available at checkout.
Any customs duties, import charges, taxes, or administrative fees imposed by local authorities are the responsibility of the customer unless otherwise required by applicable law.
Article 5 – Delivery
Orders are generally processed within 1 to 3 business days.
After processing, the estimated delivery time is 7 to 14 business days, depending on the supplier, courier, order volume, customs procedures, and other external circumstances.
Any stated delivery time is an estimate and cannot always be guaranteed.
For further information, please refer to our Shipping Policy.
Article 6 – Returns
Customers may request a return in accordance with our Returns Policy.
Returned products must generally be:
- Unworn
- Unwashed
- Undamaged
- In their original condition
- Returned with tags where applicable
Customers must contact us before returning an item.
Returns sent without prior authorisation or to an incorrect return address may not be processed.
Article 7 – Complaints
Complaints should be submitted clearly and within a reasonable period after the issue has been discovered.
Please contact us at:
We aim to respond to customer enquiries and complaints within 2 business days.
Article 8 – Liability
To the fullest extent permitted by applicable law, Cassia London is not liable for:
- Indirect or consequential losses
- Delays caused by couriers, customs, suppliers, or other third parties
- Delivery problems resulting from incorrect or incomplete address information provided by the customer
- Damage caused by improper use of a product
Nothing in these Terms excludes or limits any rights or liability that cannot legally be excluded under applicable consumer law.
Article 9 – Changes to These Terms
We may update or amend these Terms of Service from time to time.
The most current version will always be available on our website.
Contact Information
Cassia London
Email: hello@cassia-london.com